Shipping Information

Shipping Information for Culinga

At Culinga, we take pride in offering FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days for order processing and dispatch after placement. An order is considered dispatched when handed to our shipping carrier and in transit to your selected address. During peak times and holidays, processing may extend up to 7 business days.

Estimated Shipping Times

Estimated delivery time depends on factors, primarily your location. Check the estimated delivery times based on your country of residence:

🇺🇸 United States: 4-7 Business Days

Note: Peak times and holidays may cause delays in transit time and tracking updates, especially for worldwide shipments, where unexpected customs delays could extend the overall delivery time frame.

Order Changes and Accurate Shipping Details

It's crucial to ensure accurate shipping details at checkout. Incomplete or inaccurate details may lead to processing delays or order cancellation. For system-detected address issues, our support team will email you to verify shipping details within 3 business days. Failure to respond within this time allows us to reserve the right to cancel your order.

If you notice an error in your shipping details within 24 hours of placing your order, email us at support@culinga.com. While we'll strive to accommodate changes, we cannot guarantee adjustments after this timeframe.

Delayed Delivery

We understand the importance of timely delivery. Delays may occur due to unforeseen circumstances beyond our control, such as weather conditions or transportation disruptions. We'll collaborate with couriers to ensure your package is delivered as promptly as possible. Unforeseen circumstances like product availability, address verification, or payment processing delays will be communicated promptly.

Please note that Culinga is not responsible for delays caused by external factors and cannot guarantee an exact delivery date. We are committed to keeping you updated and providing assistance.

Lost or Stolen Packages

While lost or stolen packages are frustrating, once handed to courier partners, it's beyond our control. If your package is lost or stolen, contact us at support@culinga.com, and we'll assist you. File a claim with the courier company, and we'll follow up on your behalf. While we're not responsible, we may offer a replacement based on the situation.

In some cases, the courier company may locate and deliver the package. If not found, consider filing a police report.

SHIPPING POLICY CHANGES

Culinga reserves the right to modify this Shipping Policy without prior notice. It's your responsibility to review the most recent version before making a purchase, indicating acceptance of any modifications.

We encourage periodic review for updates. If you have questions or concerns about our Shipping Policy, contact us at support@culinga.com.